Most organizations do not anticipate project failure. Instead, they plan for success, governed by budget, next step deliverables, executive expectations, and go-live deadlines. Heads-down to the task at hand, project teams often plan for and address risks and issues that are anticipated to occur over the course of the project. But how do you address hidden risks, such as poor ... Read More »
As seen by recent news and posts, training and change management continue to be the Achilles’ heel of enterprise software implementations. One cause of training and change management failure is that project teams routinely underestimate the technology skill sets of end users. Let’s face it, implementation team members are fairly tech savvy and often assume end users will pick up ... Read More »
In the summer of 2009, I began the process of writing a book. The purpose of the book was to document my experiences and methodologies for overseeing the implementations of complex business software applications. With not much more than a few ideas and limited time, the project sat in the back of my mind for the next several months as ... Read More »
